Legal

Privacy Policy

The Palm Springs Helpdesk
Last updated: June 13, 2026

This Privacy Policy explains how Palm Springs Technology Group, LLC, doing business as The Palm Springs Helpdesk (“The Palm Springs Helpdesk,” “we,” “us,” or “our”), collects, uses, and protects information when you visit palmspringshelpdesk.com (the “Site”) or otherwise contact us.

By using the Site or submitting information through it, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us. The only personal information we actively collect through the Site is the information you choose to submit through our contact form or by emailing or calling us. This may include:

• Your name
• Phone number
• Email address
• ZIP code or city
• Company name (if you choose to provide it)
• The details of your request or message

You are not required to use the contact form. You can also reach us directly by phone or email.

Information collected automatically. When you visit the Site, our website hosting provider and any analytics service we use may automatically collect limited technical information, such as your IP address, browser type, device type, referring pages, the pages you view, and the date and time of your visit. This information is used to operate, secure, and improve the Site.

Cookies and similar technologies. The Site may use cookies or similar technologies for basic functionality, security, and aggregate analytics. You can control or disable cookies through your browser settings; disabling them may affect some Site features.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or estimates
• Schedule, perform, and follow up on requested services
• Communicate with you about your request or our services
• Maintain business and customer records
• Operate, secure, maintain, and improve the Site
• Comply with legal obligations and protect our rights

3. We Do Not Sell Your Information

We do not sell or rent your personal information to anyone. We do not share your information with third parties for their own marketing purposes.

4. How We Share Information

We share information only in the following limited circumstances:

• Service providers. We use trusted third-party providers to operate our business — for example, our website host, email provider, and analytics provider. These providers may process your information only as needed to perform services for us and are expected to keep it confidential. We review the security and compliance posture of these providers as described in the “Data Security” section below.
• Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our customers, the public, or us.
• Business transfers. If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
• With your consent. We may share information for any other purpose with your consent.

5. Information We Access While Providing Services

When you engage us to perform IT services, we may need to access your computers, networks, accounts, files, credentials, devices, or other systems and data in order to do the work you have requested. We treat all such information as confidential, access it only as reasonably necessary to perform the requested services, and handle it in accordance with the separate agreement governing those services. We do not use information accessed during a service engagement for any purpose other than performing and supporting that engagement, except as required by law.

6. Data Retention

We retain personal information for as long as needed to respond to your inquiry, provide and support our services, maintain business records, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Vendor and sub-processor due diligence. This Site is hosted and operated through established third-party providers (for example, our website host, DNS provider, and email provider). Before we rely on a provider that may process information on our behalf, and on a periodic ongoing basis, we evaluate that provider’s security and compliance posture — including, where available, independent third-party attestations such as SOC 2 and ISO/IEC 27001 reports — to confirm that it maintains industry-standard safeguards. We select sub-processors that demonstrate a documented commitment to recognized information-security and data-protection standards.

8. Your California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we have collected about you and how it is used
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the “sale” or “sharing” of your personal information (note: we do not sell or share your personal information as those terms are defined under California law)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before responding to your request.

9. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Third-Party Links

The Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after any change indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: